In the social communication hub, there will be the possibility of creating a communication site for each social, media, professional union event, or events with a legal personality (such as a group of private sector institutions or broad network groups managed by well-known people from the community or a group of employees in a specific official institution). This site is easily created by filling out an online application (consisting of a set of questions about the objectives of the event and its managers on the communication axis). Once the application is approved (within 48 hours, for example), the site is created automatically with access rights for managers to create user accounts within the event and manage content.

This social media site provides an open space for expressing opinions, constructive criticism, communicating with officials and decision-makers, and providing communication channels between diplomatic officials and others (government departments, local councils, parliamentary committees) with the aforementioned public activities for direct communication, listening to ideas, listening to suggestions, and following up on matters related to public affairs, whether through direct messages or blogs.

The hub will also allow for the possibility of proposing and discussing ideas and innovations from these communication events directly, and for them to reach the concerned parties directly. Ideas are classified into statuses such as (under review / under work / under consideration / under planning / currently frozen / currently useless / currently archived / currently existing and implemented / for direct personal implementation / constructive for the future / completed), of course with a causal explanation for each status, with the possibility of the status of the idea changing according to its development. This distinctive application aims to feed managers and officials the most popular ideas, and they are required to respond (either directly personally or through their planning and creativity consultants) to the community with a plan to implement the idea or provide an explanation for why this is not possible.

The social media component can open discussions on policies proposed by the Experts Forum for public referendum, complaints repeatedly reported on the public forum, or national indicators reports. The social media axis ensures the application of the principles of participation, inclusiveness, and equality, where everyone is invited to express their opinion and discuss ideas, which increases the effectiveness and efficiency of the governance system, enhances transparency, where ideas are freely discussed with the relevant parties, and shows the possibility of implementing or not implementing ideas and suggestions, and enhances the orientation of the majority and responding to creative ideas and suggestions.