he public platform is, as they say, “the platform of those who have no platform.” It is an integrated system in which individuals or entities with legal personality can directly report cases of injustice (abuse of power in assaulting the people), or specific complaints (abuse of power in neglecting the interests of the people), or report cases of corruption (abuse of power in exploiting it for personal gain). All of this is done in a way that guarantees the teacher security and protection from any prosecution or harassment. The platform provides – for complaints – a direct connection to the party concerned with following up on the complaint, with direct briefing and follow-up by the grievance officer or his representative from his team assigned to follow-up (whether for complaints of a specific type or from a specific region) to ensure that there is no injustice or revenge against the teacher, and the party concerned verifies the complaint and follows up on it until it is closed as necessary and ensures the satisfaction of the teacher who filed the complaint.

As for complaints related to grievances (which are related to a teacher’s grievance about an injustice committed against him by an official or his relatives or by an official body or any violation of human rights), it is a complaint that is transferred directly to the office of the Grievance Officer, where it is followed up directly and investigated until the rights are restored to their owners or the dispute is settled through mediation while ensuring the satisfaction of the disputing parties, provided that the truth of the grievance submitted by the teacher is guaranteed - which guarantees his protection from any harassment or prosecution due to his complaint - otherwise false allegations are permissible according to criminal laws that are known and announced to everyone to ensure that the reputation is not tarnished and slander is not committed. Usually, the final decisions of the Grievance Officer (Head of the Grievances Authority) are binding or at least recommendatory, and in the event that ministers or government directors object to the decisions, they are transferred to the senior leadership (the President / King / Prince). To decide on it.

The grievance officer appointed by the higher authorities (the leadership or the parliament) and enjoying high integrity and reputation, and granted broad powers and clear independence in investigation, follow-up and issuing decisions, heads an integrated apparatus of independent judges, competent technical investigators, auditors and expert consultants to adjudicate cases of grievances and injustice by officials and influential people in the state and violations of human rights or reports on laws or government systems that cause injustice or diminish or violate human rights. The platform also enables individuals and legal entities to report corruption cases, accompanied by the necessary documents that prove the validity of the corruption reporting information, in a confidential and secure manner, as the report can be recorded and followed up by the informant, while the Anti-Corruption Commission (formed by a decision from the higher authorities and whose powers may be attached to the Grievances Authority) follows up on the file, investigates it, and refers those involved, if proven, to the competent judiciary. As in cases of reporting grievances, the guarantee of the truthfulness of the corruption report submitted by the informant - which guarantees his protection from any harassment or prosecution due to his reporting, in addition to the confidentiality of his information and the information only from the Anti-Corruption Commission - otherwise, false allegations are permissible according to criminal laws that are known and announced to everyone to ensure that reputation and slander are not tarnished.

The public platform ensures the participation of all (individuals or legal entities) in public affairs, which enhances the principle of partnership, guarantees their equality before the rule of law, achieves inclusiveness and does not exclude them, achieves the principles of transparency and accountability on a broad scale, and most importantly, responds to legitimate complaints and demands at the highest levels. In addition to involving them in the votes proposed by the Experts Forum component to know the public’s opinions on the proposed solutions and policies to emphasize partnership, transparency and majority orientation.